Is Zappos.com Legit?
What Zappos.com Does
Zappos.com is a U.S.-based online retailer specializing in footwear, clothing, accessories and related lifestyle products. Founded in 1999 and acquired by Amazon in 2009, Zappos is known for its broad selection of branded shoes, customer-service-focused policies, and online shopping experience.
Official website: https://www.zappos.com
Customer service: Phone (U.S.): 1-800-927-7671 — plus live chat and help/contact forms available on the official site.
Headquarters (general): Zappos.com, Inc., Las Vegas, NV, USA. For specific mailing addresses or corporate contact details, see the company’s Help or About pages on the official site.
Reviews and Ratings
- Generally positive customer feedback for fast shipping, easy returns, and responsive customer service across review platforms.
- Well-established brand presence and high recognition in retail; many customers cite exceptional service experience compared with other online retailers.
- Ratings vary by platform and by seller/item — check up-to-date scores on Trustpilot, Google Reviews, and the Better Business Bureau before purchasing.
- Product reviews on Zappos’ own site are useful for sizing and fit information, but read multiple reviews to get a balanced view.
Transparency and Registration
- Zappos is a U.S.-registered company and an Amazon subsidiary; corporate ownership and basic company information are public and easily verifiable.
- The website uses HTTPS and provides clear policies for shipping, returns, privacy and terms of service. These policies are accessible from the site footer.
- Customer service channels (phone, chat, email/help form) are published on the site and typically responsive; social media channels are active for updates and outreach.
Red Flags or Complaints
- Occasional complaints about shipping delays, order cancellations, or refund processing times — not uncommon for large retailers during peak seasons.
- Product fit/expectations: footwear sizing and fit issues are a frequent source of dissatisfaction (check reviews and return policy before buying).
- Beware of phishing/cloned sites and impostor sellers using similar domain names or ads. Always verify the URL is zappos.com and that the page is secured (HTTPS).
- Historical: Zappos experienced a security breach in 2012; the company has since updated security practices. For current privacy/security posture, refer to Zappos’ privacy and security statements.
Conclusion
Yes — Zappos.com is a legitimate, established online retailer with a long track record and corporate backing (Amazon). It is widely trusted for footwear and apparel sales and is particularly known for customer service and flexible return options. As with any online purchase, verify you’re on the official site (zappos.com), review product ratings and the current return policy, and use secure payment methods to minimize risk.