Is Stamps.com Legit?
What Stamps.com Does
Stamps.com is an online postage and shipping software provider that allows individuals and businesses to print USPS postage and shipping labels from their computer, access discounted commercial postage rates, and integrate shipping with marketplaces and e-commerce platforms. Its services include label printing, batch shipping, address verification, and integrations with platforms such as eBay, Amazon, and Shopify.
Official website: https://www.stamps.com
Contact info: Stamps.com provides customer support (help center, live chat, email contact forms and phone support) through its official website. For the most accurate and up-to-date phone numbers, office locations, and support channels, see the Support/Contact pages on stamps.com.
Reviews and Ratings
- Overall sentiment is mixed: many users praise convenience, USPS integration, and bulk-label features for small-to-medium sellers.
- Common positive points: easy label creation, time saved vs. post office visits, integration with major marketplaces, and access to commercial postage discounts for shippers.
- Common negative points in reviews: complaints about billing and subscription management, inconsistent customer support experiences, and occasional technical or integration issues.
- Third-party review sites (e.g., BBB, Trustpilot, Google reviews) show a range of ratings—some high ratings for functionality and many lower ratings tied to support/billing problems—so checking recent reviews is recommended before purchasing.
Transparency and Registration
Stamps.com has been a recognizable provider in the online-postage space for many years. It was formerly publicly traded (NASDAQ: STMP) and, in recent years, has undergone ownership changes common in the tech and services space. The company provides clear terms of service, pricing and subscription details on its website. For compliance and legitimacy checks, you can verify corporate information and any regulatory filings via official business registries and the company’s published legal and privacy pages.
Red Flags or Complaints
- Subscription/billing concerns: many complaints focus on unexpected charges, auto-renewals, and difficulty canceling subscriptions; read the subscription and cancellation policy carefully before signing up.
- Customer support variability: response times and issue resolution quality can vary—some users report long waits or unresolved billing disputes.
- Phishing and scams: because stamps.com is a well-known brand, phishing emails or spoofed sites can appear. Always confirm you’re on the official stamps.com domain before entering credentials or payment details.
- Service suitability: discounted commercial postage rates favor higher-volume shippers—low-volume users should confirm whether the savings justify subscription fees or monthly charges.
Conclusion
Stamps.com is a legitimate, long-established provider of online USPS postage and shipping tools used by many businesses and individuals. It offers real functionality and integrations, but it has a mixed review profile driven largely by billing and customer-support complaints. If you consider using Stamps.com, review current independent user reviews, read the subscription and cancellation terms carefully, and use the official website for support and billing to avoid scams.