Is PaperMart.com Legit?

What PaperMart.com does

PaperMart (doing business as PaperMart.com) is an online retailer and supplier of packaging, shipping and party supplies, serving businesses and consumers with products such as boxes, bags, tissue, ribbons, party decorations, and shipping materials. They sell single items and bulk quantities, and are commonly used by small businesses, event planners, and retailers for packaging and party needs.

Official website: https://www.papermart.com
Contact info: Customer service phone, email, live chat and a business address are published on the site’s "Contact Us" page. For the most accurate and current phone number, email address, hours and returns address, check the Contact/Help/Customer Service section on the official website linked above.

Reviews and Ratings

• General sentiment: PaperMart is widely used and generally receives many positive reviews for product variety, pricing for bulk orders, and ease of ordering.
• Common praise: customers often cite a large product selection, competitive pricing for bulk packaging, and useful product details/measurements on the site.
• Common complaints: some reviewers report shipping delays, occasional issues with order accuracy or damaged items, and mixed experiences with returns or refunds—especially on large or custom/bulk orders.
• Where to check ratings: consult multiple review platforms (Google Reviews, Trustpilot, Sitejabber), the Better Business Bureau (BBB), and recent customer feedback on social media to get an up-to-date picture.

Transparency and Registration

• Website security: PaperMart’s store uses HTTPS (secure checkout) and publishes standard e-commerce pages such as Terms, Privacy Policy, Shipping & Returns—look for these pages to confirm transparency.
• Business registration: established online retailers typically list a business address and contact methods; you can confirm legal registration via the relevant U.S. state Secretary of State business search or the BBB business profile.
• Verification tips: perform a WHOIS/domain lookup, confirm an SSL certificate in your browser, check for an active BBB profile, and search state business registries to verify company registration and age.

Red Flags or Complaints

• Shipping and lead times: several reviewers report longer-than-expected shipping for bulk or custom items—confirm lead times before placing large orders.
• Order accuracy and damages: occasional reports of incorrect items, missing pieces, or damaged shipments—inspect deliveries immediately and document issues for claims.
• Returns on bulk/custom items: returns or refunds on custom or bulk items may be restricted; always read the returns/custom-order policy before purchase.
• Mixed customer service experiences: while many customers report satisfactory support, individual experiences vary—save order confirmations, tracking numbers, and correspondence.
• Review variability: as with many large suppliers, reviews can be mixed; look for consistent recent trends rather than isolated extreme reviews.

Conclusion

PaperMart.com is a well-known supplier in the packaging and party-supply niche and, based on publicly available information, is a legitimate online retailer. That said, like many high-volume suppliers, it has mixed reviews mostly centered on shipping times, occasional order-errors, and return handling—especially for bulk or custom orders. To protect yourself: verify recent reviews on multiple platforms, confirm lead times for large/custom orders, use a payment method with buyer protection (credit card or PayPal), place a small test order if you can, and keep all order documentation and photos of any damaged goods.