Is La-Z-Boy Legit?
What La‑Z‑Boy Does
La‑Z‑Boy is an established American furniture manufacturer and retailer best known for its recliners, stationary and motion seating, sofas, sectionals, sleepers, and home décor. Founded in the early 20th century, the company sells through branded retail stores, independent dealers, and online, and it also manufactures contract and specialty furniture lines.
Official website: https://www.la-z-boy.com (the site contains product catalogs, store/dealer locator, customer service contact options, warranty information, and corporate/investor pages).
Contact info: Corporate headquarters in Monroe, Michigan, USA; customer service phone/email and live-chat options are available on the official “Contact Us” page. For up-to-date phone numbers, dealer contacts, and support channels, consult the official website’s customer service section or store locator.
Reviews and Ratings
- General reputation: Longstanding brand recognition and widespread presence in North America; many customers praise comfort, upholstery options, and classic recliner designs.
- Retail/store reviews: Ratings vary by store/dealer—many locations have high local ratings while others report mixed experiences. Read reviews for the specific store or dealer you’ll buy from.
- Product reviews: Individual models receive a range of ratings depending on price tier and features; higher-end models generally score better for durability and comfort.
- Third-party platforms: Aggregated reviews on Google, Yelp, and furniture-review sites show a mix of positive experiences and complaints—check recent reviews for the exact product and seller.
Transparency and Registration
- La‑Z‑Boy Incorporated is a publicly traded company (historically listed under ticker LZB), which requires SEC filings and periodic public disclosure of financial results—this increases corporate transparency compared with private vendors.
- The company publishes investor relations materials, annual reports, and press releases on its website; warranty terms and return policies are posted for consumers but may vary by retailer/dealer.
- For regulatory or safety history (recalls, notices), check official sources such as the U.S. Consumer Product Safety Commission (CPSC) and the company’s recall/notice pages.
Red Flags or Complaints
- Delivery and lead times: Some customers report long lead times for custom orders and occasional delays in delivery scheduling.
- After-sales service: Complaints sometimes concern responsiveness for repairs, warranty service turnaround, or inconsistent dealer support.
- Damage in transit: As with many furniture purchases, damaged items on delivery are reported—inspect delivery and document issues immediately.
- Variation by dealer: Because La‑Z‑Boy products are sold through multiple channels, the buying experience (pricing, assembly, delivery, returns) can differ widely—this means one should vet the specific retailer/dealer before purchase.
- Product-specific concerns: Some lower-priced models may have more issues over time than premium lines; review model-specific feedback.
Conclusion
Is La‑Z‑Boy legit? Yes. La‑Z‑Boy is a long-established, legitimate furniture manufacturer and retailer with a public corporate profile and a large retail network. That said, customer experiences vary by product model and by the specific retailer/dealer handling the sale and delivery. To have the best buying experience: verify the exact model’s reviews, confirm warranty and return terms in writing, inspect items at delivery, and research the reputation of the local store or dealer before you purchase.