Is Flower.com Flowers Legit?
What Flower.com does
Flower.com is an online floral retailer/marketplace that sells bouquets, plants, and gift items for delivery. The site generally connects customers with local florists and/or national floral networks to fulfill same‑day and scheduled deliveries, and offers seasonal arrangements for events, holidays, sympathy, and everyday gifting.
Official website: https://www.flower.com
Contact info: customer service and contact details are typically listed on the site’s “Contact” or “Customer Service” page (look in the site footer). Many floral sites provide phone, email/contact form, and live chat—if you cannot find a clear phone number, address, or email on the site, treat that as a caution and contact them via the site form before ordering.
Reviews and Ratings
- Aggregated review sites (Google Reviews, Trustpilot, SiteJabber) typically show a mix of positive and negative customer experiences for floral marketplaces: positive reviews cite convenience, selection, and timely deliveries; negative reviews most often mention wilted or low‑quality flowers, substitutions that differ from the pictured arrangement, and delivery or billing issues.
- Better Business Bureau (BBB) listings—if Flower.com has one—can show overall rating and complaint history; check the BBB for complaint counts and responses. (Search “Flower.com BBB” to see current status.)
- Because Flower.com often fulfills via local florists, experiences can vary by region and individual florist partner; a local shop’s execution affects the outcome as much as the online vendor.
Transparency and Registration
- Legitimate e‑commerce floral sites should use HTTPS (secure checkout), display clear shipping/delivery policies, show refund and cancellation policies, and provide a physical mailing address and clear customer service channels. Verify these elements on the site before you pay.
- Check for a privacy policy and terms of service that describe how your payment and personal data are used. Reliable sites also display PCI compliance or use well‑known payment processors (PayPal, major credit cards).
- Look up business registration and domain WHOIS info if you want additional confirmation of ownership and longevity. Also check the BBB profile, state business registry, and social media presence for corroborating details.
Red Flags or Complaints
- No clear customer service phone number, missing physical address, or no responsive contact form.
- Frequent, unresolved complaints on review platforms about billing (unexpected charges), poor customer service, or failure to honor refunds.
- Large numbers of one‑star reviews reporting consistent product quality issues (wilted flowers, wrong deliveries) without company responses.
- Hidden fees revealed only at checkout, aggressive upsells, or unclear delivery/substitution policies.
- Suspiciously deep discounts that seem unrealistic compared with competitors and lead to poor quality or bait‑and‑switch descriptions.
Conclusion
Flower.com appears to operate as a legitimate floral e‑commerce site/marketplace, but like many online florists that use local fulfillment, customer experiences are mixed. The business model is common and can deliver satisfactory results, yet quality and delivery reliability can vary by local florist partner. Before ordering, verify the site’s HTTPS checkout, read the delivery/substitution and refund policies, check recent reviews (BBB, Google, Trustpilot), and use a credit card or PayPal for buyer protection. If you find limited or unclear contact info or numerous unresolved complaints, consider ordering from a well‑rated competitor or a local florist you can call directly.
Note: I don’t have live web access in this session—please perform a quick check of current reviews and the site’s contact/accountability information before completing a purchase.