Is Closets By Design Legit?
What Closets By Design does
Closets By Design is a U.S.-based company that designs, manufactures and installs custom storage solutions for homes and garages. Their offerings typically include custom closets, pantry systems, garage storage, home office built-ins and related organization products. The business operates primarily through locally owned showrooms/franchises that sell design consultations, products and installation services.
Official website: https://www.closetsbydesign.com
Contact info: Local showroom phone numbers and email/contact forms are published on the official website via the showroom locator. Corporate/contact channels (customer service and franchise inquiries) are also available on the site — use the “Contact Us” or “Find a Showroom” pages to get the phone number and address for your area.
Reviews and Ratings
- Overall online sentiment is mixed-to-positive: many local showrooms have numerous positive Google and Houzz reviews praising design, product quality and installation.
- Review platforms to check: Google Reviews, Yelp, Houzz, Better Business Bureau (BBB), ConsumerAffairs and Angi. Ratings and review counts vary significantly by showroom/location.
- BBB listings exist for the company and/or local franchise locations; you may find a mix of positive reviews and formal complaints — investigate the specific showroom you plan to use.
- When evaluating reviews, prioritize recent feedback, reply patterns from the business, and how the company resolves complaints.
Transparency and Registration
- Closets By Design operates largely as a franchise network — many showrooms are independently owned and operated. That means quality and customer service can differ by territory.
- Licensing and registration: contractor licensing requirements vary by state. Verify that the local showroom/installer holds any required contractor license, carries liability insurance and provides a written contract and warranty.
- For formal verification, check the local Secretary of State business registry, state contractor licensing board, and the BBB profile for the specific showroom.
Red Flags or Complaints
- Common complaints reported across multiple review sites include installation delays, change orders or unexpected price increases, damage during installation, and difficulties obtaining timely post-sale service or refunds.
- Other warning signs: pushy sales tactics, requests for large deposits without a clear written contract, no local license/insurance documentation, poor or no communication after sale, and repeated unresolved BBB complaints for the same showroom.
- If you encounter problems: document all communications, get photos and written estimates/contracts, contact the showroom manager and corporate customer service, and if unresolved consider filing a BBB complaint, contacting your state consumer protection office, or pursuing small-claims court.
Conclusion
Closets By Design is a legitimate nationwide provider of custom storage solutions with a large franchise footprint. Many customers report positive experiences with design, product quality and installation, but service levels and reliability can vary by local showroom. Before hiring them, do standard due diligence: review recent local reviews, verify licenses and insurance, request a detailed written contract and warranty, ask for references, and compare multiple quotes. Those steps will reduce risk and help ensure a satisfactory outcome.