Is Aeropostale Legit?
What Aeropostale Does
Aeropostale is a U.S.-based retail brand selling casual apparel, accessories and footwear aimed primarily at teens and young adults. The company operates mall-based and outlet stores in the U.S. and internationally and sells online through its e-commerce site. The brand focuses on affordable, trend-driven clothing (T-shirts, jeans, outerwear, activewear, etc.).
Official website: https://www.aeropostale.com
Contact info: Customer support and contact options (help center, returns, live chat/phone where available) are listed on the official site’s Help/Contact Us pages. For in-person service, use the site’s store locator to find an authorized retail location. For corporate/ownership background, Aeropostale is operated under the SPARC Group (a joint-venture involving Simon Property Group and Authentic Brands Group).
Reviews and Ratings
- Overall online ratings are mixed: many customers praise the brand for affordable, fashionable basics and frequent sales.
- Common positive points: low prices, on-trend styles, convenient mall and outlet locations, and seasonal promotions.
- Common negative points: inconsistent sizing/fit across products, occasional quality or durability complaints, and customer service or return-shipment delays reported by some buyers.
- Aggregate review platforms (e.g., Trustpilot, Google reviews, app-store reviews, Better Business Bureau) show a mixture of positive and negative feedback — check current scores on those sites for up-to-date impressions.
Transparency and Registration
- Aeropostale is a recognized retail brand with a long public history; corporate and legal information is available through its official site and public filings related to its ownership (SPARC Group/partners).
- The official website provides privacy policy, terms of use, shipping and returns policies, and clearly displayed contact/help resources — indicators of a legitimate merchant site.
- Secure checkout (HTTPS) and payment protections are standard on the official site; verify the URL and site security before entering payment details.
Red Flags or Complaints
- Third-party sellers and marketplace listings: unauthorized sellers on sites like third‑party marketplaces can list counterfeit or misrepresented Aeropostale items. To avoid this, buy from aeropostale.com or an authorized store.
- Phishing or lookalike domains: some scam sites mimic Aeropostale branding. Always confirm you are on the official domain (aeropostale.com) and check for HTTPS and a valid certificate.
- Customer service delays and returns: some customers report slow responses or issues with refunds; keep records of orders and correspondence and use card dispute procedures if necessary.
- Too-good-to-be-true deals from unknown sellers: large deep-discount listings outside official channels can indicate counterfeit goods or scams.
Conclusion
Yes — Aeropostale is a legitimate, established retail brand selling clothing through its official website and physical stores. That said, as with many mass-market brands, experiences vary: product fit/quality and customer-service responsiveness receive mixed reviews. To minimize risk, purchase from the official site or authorized stores, verify the website URL and security, read recent customer reviews for the specific product, and use a payment method that offers buyer protection.